Shipping policy

We only ship items within New Zealand.
For deliveries outside of New Zealand contact us before confirming your order via email: Info@zurma.co.nz. Delivery overseas will incur an extra freight cost which we will calculate based on the confirmed order, its destination and choice of delivery method (sea or air freight). We can not ship essential oils overseas.

We aim to have all orders dispatched within 2 working business days of receipt of the order. If there are any problems with achieving this we will contact the customer directly to inform them of when to reasonably expect delivery of their ordered products.

Allow 4 -5 business days for a parcel that is bound for a rural/non-urban address to arrive. Due to the low density of deliveries in rural /non-urban areas, deliveries are done less frequently.

Deliveries will be made by a carrier instructed by us to the address stipulated in your order.

If we ourselves are not able to deliver your Goods within 10 days of the date of your order, we shall notify you by e-mail and/or phone call to arrange a later date for delivery and giving you the option of cancelling your order.

We may deliver the Goods in installments if they are not all available at the same time for delivery. We will inform you by email if this is the case.

Stolen and/or Missing orders
For non-rural addresses you are covered up until the courier has delivered your order, where they will take a photo of it. If it is stolen or missing after delivery there is no cover. If this is a concern we suggest adding 'Signature Requried' to your order.

For rural addresses you are also covered until the order is delivered, however, the courier does not take a photo.

To track your order or find out more visit: https://www.nzcouriers.co.nz/track_and_trace.html

We will send you a message by email to tell you when and how we have dispatched your order.

We can not ship to P.O. boxes.