Refund policy
Buying online can be tricky when it comes to scented products. We cannot guarantee a refund for anyone who may not be satisfied with the scent of our products. However, if you think there is a fault in a product you've purchased, please do not hesitate to contact us.
To do this, it is essential that you follow the instructions below. These provisions apply in the event that you return Goods to us because you say they are faulty.
You must tell us by email message to info@zurma.co.nz or by letter to our land address that you would like to return goods, specifying exactly what goods and when purchased, and giving full details of the defect or other reason for return.
We will then issue a returns note. If you send goods to us without a returns note, we may not be able to identify sufficient details to enable us to attend to your complaint.
The Goods must be returned to us as soon as any defect is discovered.
So far as possible, Goods should be returned:
- With both goods and all packaging as far as possible in their original condition;
- securely wrapped;
- including our delivery slip; and
- at your risk and cost.